Finchley Carpet Cleaners Privacy Policy
This Privacy Policy explains how Finchley Carpet Cleaners collects, uses, stores, and protects personal data belonging to our customers in our service area. We are committed to complying with the United Kingdom General Data Protection Regulation and other applicable data protection laws. This policy applies to all Finchley Carpet Cleaners customers and prospective customers who contact us, request a quote, or use our cleaning services.
Who We Are
Finchley Carpet Cleaners is a local carpet and upholstery cleaning business serving customers in the Finchley area and surrounding neighbourhoods. In this Privacy Policy, references to we, us, or our refer to Finchley Carpet Cleaners as the controller of your personal data for the purposes of data protection law.
Personal Data We Collect
We collect and process different types of personal data about you when you contact us or use our services. This may include the following categories of information:
Identification and contact details such as your name, home address, billing address, and any other address where services are to be provided.
Communication details such as the information you provide when you contact us by phone, text message, online form, social media, or in person, including enquiries, feedback, and complaints.
Service and booking information such as details of the property where we are providing services, preferred dates and times, access instructions, details of the services requested, and records of work carried out.
Payment and billing information such as the amount charged and payment status. If you pay by card, your card details are processed by a secure payment processor and are not stored by us.
Technical and usage information such as your IP address and basic device or browser data when you visit our online pages, to the extent necessary for security, analytics, and the proper functioning of our website or online booking tools.
Any other information you choose to provide to us that is relevant to our cleaning services or our relationship with you as a customer.
How We Collect Your Data
We collect personal data directly from you when you:
Request a quote or make a booking for our services.
Communicate with us by phone, text message, online contact form, or social media.
Use our website or online platforms associated with our services.
Provide feedback, testimonials, or participate in surveys relating to our services.
We may also collect limited information from third parties, such as landlords, letting agents, or property managers who arrange cleaning services on your behalf, but only where this is necessary to provide our services.
Lawful Basis for Processing
We process your personal data only where we have a lawful basis under data protection law. Depending on the context, we rely on the following legal grounds:
Contract. We process your data where it is necessary to enter into, or perform, a contract with you, such as when you book a cleaning service and we use your details to manage, deliver, and invoice for that service.
Legal obligation. We may process your data where this is necessary to comply with legal obligations, such as keeping certain accounting and tax records.
Legitimate interests. We may process your data where it is necessary for our legitimate business interests, provided that your interests and fundamental rights do not override those interests. This can include administering and improving our services, responding to enquiries, and maintaining records of work carried out.
Consent. In limited cases, we may rely on your consent, for example for certain types of direct marketing communications. Where we rely on consent, you have the right to withdraw it at any time.
How We Use Your Personal Data
We use your personal data for the following purposes:
To provide and manage our cleaning services, including arranging appointments, accessing the property, and carrying out the work requested.
To manage our relationship with you, including handling enquiries, changes to bookings, complaints, and feedback.
To process payments, issue invoices, send receipts, and maintain financial records.
To operate and improve our business, including analysing service usage, training staff, and enhancing our customer service.
To comply with legal and regulatory requirements, including record-keeping and responding to lawful requests from authorities.
To send you service-related messages and, where permitted, marketing messages about related services that may be of interest to you. You can ask us to stop marketing communications at any time.
Data Sharing and Processors
We do not sell or rent your personal data to third parties. However, we may share your data with trusted third parties who act as processors on our behalf, strictly for the purposes described in this policy. These may include:
IT and hosting providers who support the operation of our website, email systems, and digital records.
Payment processing providers who handle card payments and other electronic transactions in a secure manner.
Professional advisers, such as accountants or legal advisers, where this is necessary for our business operations and compliance.
Other service providers involved in delivering our services, such as specialist subcontractors, but only where they need access to the information to perform their role.
Where we use processors, they are required to only process personal data on our instructions, to keep it secure, and to comply with applicable data protection laws.
We may also disclose personal data if required to do so by law or in response to valid requests by public authorities.
International Transfers
Our core operations are based in the United Kingdom. If any of our service providers transfer personal data outside the United Kingdom or European Economic Area, we will ensure that appropriate safeguards are in place in accordance with data protection laws, such as standard contractual clauses or equivalent protection measures.
Data Retention
We keep your personal data only for as long as is reasonably necessary for the purposes described in this policy, and to meet legal, accounting, or reporting requirements.
Booking and service records, including basic contact details and information about services performed, are generally retained for a period that allows us to respond to any queries, disputes, or legal claims, and to comply with tax and accounting obligations.
Where we no longer require your personal data for the purposes for which it was collected, we will securely delete, anonymise, or otherwise remove it from our systems.
How We Protect Your Data
We take appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, alteration, or disclosure. These measures include limiting access to personal data to those who have a business need to know it, using secure systems and devices, and training our staff on data protection responsibilities.
Your Data Protection Rights
Under data protection law, you have a number of rights in relation to your personal data, subject to certain conditions and exceptions. These include:
Right of access. You have the right to request confirmation of whether we process your personal data and to obtain a copy of that data, together with certain information about how it is used.
Right to rectification. You have the right to ask us to correct or complete personal data that is inaccurate or incomplete.
Right to erasure. In some circumstances, you may have the right to ask us to delete your personal data, for example where it is no longer needed for the purposes for which it was collected or where you withdraw consent.
Right to restriction of processing. You may request that we restrict the processing of your personal data in certain situations, such as while we are verifying its accuracy or assessing an objection you have raised.
Right to object. You can object to our processing of your personal data where we rely on legitimate interests as our lawful basis, including for direct marketing. We will stop processing unless we have compelling legitimate grounds that override your interests or the processing is needed for legal claims.
Right to data portability. Where processing is based on consent or contract and carried out by automated means, you may have the right to receive your personal data in a structured, commonly used, and machine-readable format and to request that it is transferred to another controller.
Right to withdraw consent. Where we rely on your consent for processing, you can withdraw that consent at any time. This will not affect the lawfulness of processing carried out before consent was withdrawn.
Exercising Your Rights and Complaints
If you wish to exercise any of your data protection rights, or if you have any questions or concerns about how we handle your personal data, you can contact us using the details provided on our main customer communication channels.
You also have the right to lodge a complaint with the relevant supervisory authority for data protection matters if you believe that your rights have been infringed. We would, however, appreciate the opportunity to address your concerns before you approach a supervisory authority.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the services we offer. The updated version will be made available through our usual customer communication channels. We encourage you to review this policy periodically to stay informed about how we protect your personal data.
