Finchley Carpet Cleaners Service Terms and Conditions
These Terms and Conditions set out the basis on which Finchley Carpet Cleaners provides professional cleaning services to residential and commercial customers. By booking a service, you agree to be bound by these Terms and Conditions. Please read them carefully before making a booking.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings indicated:
Client means the person, company or organisation booking the cleaning services.
Company means Finchley Carpet Cleaners, the provider of the cleaning services.
Services means any carpet, upholstery, rug, hard floor or related cleaning or treatment service provided by the Company, along with any additional cleaning services agreed between the Client and the Company.
Premises means the address where the Services are to be carried out.
Technician means any employee, contractor or representative engaged by the Company to deliver the Services.
2. Scope of Services
The Company provides professional carpet cleaning and related services within its operational service area, which focuses on Finchley and surrounding districts and neighbourhoods. Availability of specific services may vary depending on location, access and property type.
The Services will be carried out using methods and equipment selected by the Company as appropriate for the type of fabric, flooring or surface, taking into account the information provided by the Client. The Client acknowledges that different materials react differently to cleaning treatments and that results can vary depending on age, wear, staining and previous cleaning or treatments.
The Company does not guarantee that all stains, marks or odours will be fully removed. Where stains or damage are permanent or have been set by previous cleaning attempts, the Technician will use reasonable efforts to improve the appearance but cannot promise a specific outcome.
3. Booking Process
Bookings may be made in advance through the Companys chosen contact methods. When making a booking, the Client must provide accurate information regarding the Premises, access, parking, type and approximate size of areas or items to be cleaned, and any particular requirements or concerns.
All bookings are subject to availability and are not confirmed until the Company has accepted the booking and provided confirmation. The Company reserves the right to decline or amend a booking where the information provided is incomplete, inaccurate or where the required Services are outside the Companys normal scope of work or service area.
The Company may request photographs, measurements or additional details relating to the areas or items to be cleaned to enable an accurate quotation. Any quotation is based on the information supplied by the Client and is subject to revision if that information is inaccurate or if the actual condition of the Premises or items materially differs from that described.
4. Client Responsibilities
The Client is responsible for ensuring that:
Access to the Premises is available at the agreed time, including any keys, entry codes, parking arrangements or access permissions required.
Electricity and running water are available at the Premises for the duration of the visit.
Areas to be cleaned are reasonably clear of personal items, breakables and clutter, and that delicate or high value items are removed or safely stored.
The Company is informed in advance of any known hazards, risks or special circumstances at the Premises, including loose carpets, damaged flooring, unstable fixtures, alarms, pets or vulnerable persons.
Pets are supervised or safely contained and that the Technician can carry out their work without risk or obstruction.
Failure to meet these responsibilities may result in additional charges, delays, reduced service time or, in some cases, cancellation of the Service, in which case the applicable cancellation terms will apply.
5. Pricing and Quotations
Prices are usually quoted either per room, per item, per square metre or on a fixed fee basis for the specified work. The pricing method will be communicated to the Client at the quotation stage.
Any quotation provided by the Company is valid for a limited period as stated at the time of issue or, if not specified, for 30 days from the date of issue. The Company reserves the right to adjust prices if the Client requests changes to the scope of work, adds extra areas or items, or if the actual work required differs from the information originally supplied.
Minimum charges may apply for visits, and these will be communicated to the Client prior to booking. Additional charges may apply for difficult access, parking fees, congestion charges, late working or for heavily soiled conditions requiring significantly more time, products or specialist treatment.
6. Payments
Unless otherwise agreed in writing, payment is due in full on completion of the Services. The Company accepts payment by the methods made known to the Client at the time of booking or at the time of service.
For certain bookings, such as larger commercial contracts or extensive domestic work, the Company may require a deposit or part payment in advance. Any such requirement will be confirmed prior to booking. Deposits may be non refundable or subject to specific cancellation rules, as set out in these Terms and Conditions.
Where the Client is a business, the Company may agree credit terms by prior agreement. In such cases, invoices must be paid within the payment period specified on the invoice. The Company reserves the right to charge interest and reasonable costs on late payments in accordance with applicable law.
If payment is not received when due, the Company may suspend or withhold further Services, refuse new bookings and, if necessary, take steps to recover outstanding sums, including referral to third party collection agencies.
7. Cancellations and Rescheduling
The Client may cancel or reschedule a booking by providing reasonable prior notice. The Company applies the following standard policy unless otherwise stated at the time of booking.
If the Client cancels or reschedules more than 48 hours before the agreed start time, no cancellation fee will normally be charged.
If the Client cancels or reschedules between 24 and 48 hours before the agreed start time, the Company reserves the right to charge up to 50 percent of the quoted service price or retain any equivalent deposit paid.
If the Client cancels or reschedules less than 24 hours before the agreed start time, or if the Technician is unable to gain access to the Premises at the agreed time, the Company reserves the right to charge up to 100 percent of the quoted service price or retain the full deposit.
Where the Company needs to cancel or reschedule due to circumstances beyond its reasonable control, such as extreme weather, sickness, equipment failure, traffic disruption or other operational issues, the Company will notify the Client as soon as reasonably possible and offer an alternative appointment. The Company will not be liable for any losses arising from such cancellation or delay, but any deposit related to the cancelled appointment will be transferred to the new booking or refunded where no alternative is possible.
8. Access, Parking and Property Conditions
The Client must ensure that suitable parking is available as close as reasonably possible to the Premises, especially where large or heavy equipment is required. Any parking charges, permits or access fees incurred in order to carry out the Services may be added to the final invoice.
The Company is not responsible for any delays caused by difficulty accessing the Premises, lack of parking or time spent gaining entry. Where such issues significantly reduce the time available to complete the work, the Company may adapt the scope of Services accordingly or treat the visit as a late cancellation in line with these Terms and Conditions.
The Client acknowledges that wet cleaning processes can leave carpets and fabrics damp for a period after cleaning. Adequate ventilation and, where necessary, heating should be provided to ensure safe and timely drying. The Company will provide general guidance on drying times but is not responsible for any issues arising where the Clients property is not ventilated or heated as recommended.
9. Liability and Limitations
The Company will exercise reasonable care and skill in the performance of the Services. However, the Companys liability is subject to the terms of this section.
The Company will not be liable for:
Pre existing damage, wear, discolouration, staining, fading, shrinkage or defects in carpets, upholstery, rugs or flooring, whether visible or not at the time of service.
Damage resulting from the Clients failure to disclose relevant information, including previous treatments, use of inappropriate cleaning products, or known issues with dyes, backing, adhesives or construction.
Any indirect or consequential loss, loss of profit, loss of business, reputational loss or similar claims arising out of or in connection with the provision of the Services.
Incidental damage to items left on floors or surfaces that were not removed or protected by the Client, despite reasonable instructions to do so.
The Companys total liability for any claim arising from the provision of the Services, whether in contract, tort or otherwise, shall be limited to the lesser of the cost of rectifying the damage or the total fees paid by the Client for the specific Service during which the issue occurred, except in cases where liability cannot lawfully be limited.
Nothing in these Terms and Conditions shall limit or exclude liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any other matter where liability cannot be excluded or limited by law.
10. Claims, Complaints and Inspection
If the Client is not satisfied with any aspect of the Services, the Client must contact the Company as soon as possible and in any event within 48 hours of completion. The Company may request photographs, details of the issue and an opportunity to inspect the affected areas or items.
Where a complaint is upheld, the Company may, at its discretion, offer to re visit the Premises to re clean the affected area, provide a partial refund or offer a credit note against future Services. Any remedy will be proportionate to the nature and extent of the issue.
The Company will not be responsible for any claim where further cleaning, alteration, repair or replacement has been carried out by the Client or a third party before the Company has been given a reasonable opportunity to inspect and, where appropriate, rectify the issue.
11. Waste Handling and Regulations
The Company complies with applicable waste and environmental regulations relating to the handling and disposal of waste produced during the provision of the Services. This may include the disposal of soiled water, cleaning residues, limited quantities of debris removed from carpets or surfaces and used consumables.
Where significant waste is generated, such as large volumes of old carpet, underlay, furniture, packaging or building debris, it is the Client's responsibility to arrange appropriate removal and disposal unless the Company has specifically agreed in advance to provide a waste removal service for an additional fee.
The Client must not request, and the Company will not agree to, any waste disposal method that breaches local or national waste regulations, including illegal dumping, discharge into inappropriate drainage or use of unlicensed facilities. The Company may refuse to remove or handle waste that is hazardous, contaminated or requires specialist treatment, unless this has been disclosed and agreed in writing prior to the booking.
12. Health and Safety
The Company will operate in accordance with applicable health and safety requirements. The Technician may refuse to carry out work where conditions at the Premises are considered unsafe or present unacceptable risk, including but not limited to aggressive behaviour, evidence of infestation, exposure to hazardous materials or serious structural issues.
The Client must not request the Technician to undertake tasks outside the agreed scope or that fall outside their training or safety guidelines. The Company is not responsible for any incident arising from the Clients failure to follow health and safety advice provided by the Technician.
13. Data Protection and Privacy
The Company collects and processes personal data necessary to manage bookings, provide Services and handle payments and enquiries. This may include the Clients name, address, contact details, service history and payment information. The Company will take reasonable steps to keep such data secure and to use it only for legitimate business purposes, including customer service and lawful marketing activities.
The Client has the right to request access to their personal data held by the Company and to request correction of any inaccuracies. The Company will retain data for as long as necessary to fulfil the purposes for which it was collected and to comply with legal and regulatory requirements.
14. Amendments to Terms
The Company may update or amend these Terms and Conditions from time to time. The version applicable to any booking will be the version in force at the time the booking is confirmed. A current copy of the Terms and Conditions will be made available upon request.
15. Governing Law and Jurisdiction
These Terms and Conditions and any dispute or claim arising out of or in connection with them or their subject matter or formation shall be governed by and construed in accordance with the laws of England and Wales.
The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter or formation.
16. Severance
If any provision or part provision of these Terms and Conditions is found to be invalid, unlawful or unenforceable, it shall be deemed modified to the minimum extent necessary to make it valid, lawful and enforceable. If such modification is not possible, the relevant provision or part provision shall be deemed deleted. Any such modification or deletion shall not affect the validity and enforceability of the remaining provisions.
17. Entire Agreement
These Terms and Conditions, together with any written quotation or confirmation issued by the Company, constitute the entire agreement between the Client and the Company in relation to the Services and supersede any prior discussions, correspondence, understandings or agreements.
By proceeding with a booking, the Client confirms that they have read, understood and agree to these Terms and Conditions.
